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Barcode, RFID and inventory automation since 2002 PAN India support

Service & Support

AMC and Support for Barcode and RFID Equipment

Keep your warehouse, inventory and asset workflows moving with guaranteed uptime, fast fixes and flexible plans.

  • Reduce downtime and avoid costly stock errors with proactive maintenance and fast repairs.
  • One partner for hardware, software and consumables: simpler procurement and fewer finger-points.
  • Flexible AMC choices to match your budget and risk appetite (Comprehensive and Non-Comprehensive).
  • Rapid remote support and timely onsite response when it matters.
Compare AMC Plans Call +91 8108081661

Request a Call for a Custom AMC

Tell us what you need and our team will call you back.

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  • 24 Hours Initial response to service calls
  • Same Day If logged before 10:00 AM
  • 2 Hours Remote support for IT and online issues
  • Quarterly Preventive maintenance, monthly available

Choose Your AMC Plan

Flexible AMC choices to match your budget and risk appetite.

Best for mission-critical operations
Comprehensive AMC for barcode printers and scanners

Comprehensive AMC

Full service cover: we diagnose, repair and replace faulty hardware (spare parts included as per the contract). Preventive maintenance and periodic checks are part of the plan.

Includes

  • Fault diagnosis and hardware repairs (spare parts included)
  • Quarterly preventive maintenance (customizable frequency)
  • Remote troubleshooting and TeamViewer support
  • Priority service scheduling and dedicated account manager (optional)

Excludes

  • Physical mishandling, negligent damage, loss or theft

Benefits

  • Predictable cost (no surprise part bills)
  • Faster resolution for critical devices
  • Best for mission-critical environments where uptime is essential
Get a Comprehensive AMC Quote
Non-Comprehensive AMC for barcode printers and scanners

Non-Comprehensive AMC

Service and labor cover without included spare parts: you pay for parts as used. Preventive maintenance and expert diagnostics are included.

Includes

  • Preventive maintenance and service visits
  • Fault diagnosis and repairs (customer bears spare parts cost)
  • Remote and onsite support per SLA

Benefits

  • Lower monthly fee vs comprehensive plans
  • Good option when you want predictable service but prefer to manage parts cost directly
Get a Non-Comprehensive AMC Quote

Comprehensive vs Non-Comprehensive AMC

Comprehensive AMCNon-Comprehensive AMC
Fault diagnosis and repairsIncludedIncluded
Spare partsIncluded as per the contractBilled separately, as used
Preventive maintenanceQuarterly, customizable frequencyIncluded
Remote supportRemote troubleshooting and TeamViewer supportRemote and onsite support per SLA
CostPredictable cost, no surprise part billsLower monthly fee, parts billed as used
Best forMission-critical environments where uptime is essentialPredictable service while managing parts cost directly

What We Do Under AMC

What each AMC contract covers, from breakdown inspections to maintenance reports.

Breakdown Inspections

Corrective maintenance during normal working hours.

Preventive Maintenance

Default quarterly check (1 day per quarter); monthly scheduling available.

Service Calls

Initial response within 24 hours (same day if logged before 10:00 AM).

Remote Support

Initial response within 2 hours for IT and online issues.

Spare Parts Management

Fitted replacements (Comprehensive) or supply coordination (Non-Comprehensive).

Reporting

Monthly or quarterly maintenance reports and health scores.

Not Sure Which Plan Fits?

Tell us which devices you run and how critical they are, and we will recommend the right cover.

Request a Call

Additional Services

Facility management and short-term scanner rentals for your barcode operations.

Facility management services for barcode devices

Facility Management Services

Tailored facility management for industrial and commercial units to improve productivity and asset lifespan.

  • Asset tracking and reconciliation (regular audits)
  • Consumables inventory management and replenishment
  • On-site device management (printer calibration, scanner configuration)
  • Staff training for barcode best practices
  • Monthly KPI reports and recommendations
Outcome: Fewer stock discrepancies, faster stock takes, less unplanned downtime.
Enquire About Facility Management
Rental barcode scanners and mobile computers for stock takes

Rental Scanners

Need bulk scanning for stocktake, events or seasonal peaks? Lease heavy-duty scanners and mobile computers.

  • No capex: pay only for the time you need
  • High-speed, industrial-grade scanners
  • Flexible plans: daily, weekly or monthly rentals
  • Onboarding, device configuration and support included

Use cases: Annual stocktakeRelocation eventsShort-term projectsPeak season fulfillment

Check Rental Availability

Rental Case Studies

How customers finished their year-end stock counts faster with rented scanners and RFID readers.

Retail Sector

Streamlining Financial Year-End Inventory

2 daysto complete the count, down from 5
Industry
Retail (Apparel & Lifestyle)
Location
Multiple stores across India
Service used
Barcode Scanner Rentals

Challenge: Full physical stock verification at financial year-end was time-consuming (5–6 days), prone to errors and required temporary manpower, causing store disruption.

Solution: We provided rental barcode scanners deployed across multiple locations before 31st March. Devices were fully tested and ready for use, enabling real-time stock data updates.

Outcome

  • Inventory count completed in 2 days vs 5 earlier
  • Error rate reduced by 90%
  • No need to invest in permanent hardware for once-a-year use
  • Smooth financial year closing with accurate stock reports
Marble Manufacturing

Accurate Year-End Stock Count with RFID

3 daysto count the complete yard
Industry
Marble Manufacturing
Location
Unit in Silvassa
Service used
RFID Rugged Mobile Readers on Rentals

Challenge: Large open yard with hundreds of marble slabs tagged with unique RFID labels. Year-end stock count involved outdoor scanning under dusty conditions with tight timelines before the 31st March audit.

Solution: We deployed rugged RFID readers on rental, configured to directly capture slab numbers and batch data. Integrated with existing Excel-based inventory and provided on-site support and training.

Outcome

  • Complete stock count finished in 3 days across the yard
  • Accurate slab-level data captured with minimal errors
  • Eliminated manual tally sheets and re-entry
  • Avoided the cost of purchasing rugged readers used only once a year
Need a one-off repair instead of an AMC?Barcode printer repair and barcode scanner service, parts replacement and configuration. Printer Repair and Scanner Service

Request a Call to Get a Custom AMC

Share the printers, scanners and RFID devices you run and how critical they are. We will propose the right plan, visit schedule and response times.

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Frequently Asked Questions

Common questions about our AMC plans, rentals and consumables.

Ask Us a Question

What's the difference between Comprehensive and Non-Comprehensive AMC?

Comprehensive includes spare parts replacement; Non-Comprehensive covers service and labor while parts are billed separately.

Can preventive maintenance frequency be changed?

Yes. Quarterly is our standard; we can move to monthly or a custom schedule per contract.

Do you offer 24/7 support?

Standard plans cover business hours; 24/7 coverage is available as an add-on for critical operations.

How fast can I get a rental scanner?

Typically within 24–48 hours depending on location and inventory. We configure devices before dispatch.

Are consumables OEM or compatible?

We supply both OEM and high-quality compatible consumables, and we'll recommend the best match for your printers and budget.